Please inspect every part of your doll kit BEFORE adding any paint, glue, hair, etc. Altered doll kits will not be eligible for returns. Coloring the vinyl incorrectly, heating the oven to high or any alteration that is done to the kit is NOT reason for a return/refund.
All our Kits are Legal Kits, we DO NOT sell anything that is a rip off kit or illegal Kit.
Kits are inspected carefully before being shipped to you, but we do once in awhile miss something.
Our return policy is 7 days after the receipt of the kits. Any issues must be addressed immediately. After this time, kits/parts will not be replaced. We will only replace parts with factory flaws.
Once any Painting or Reborning is started, we will not replace any parts or kits.
Kits may not be Returned for any reason, Once Reborning or Painting has been done to these unpainted kits.
NO RETURN and NO REFUND will be given on any Kit if Painting has been started.
Kits are not guaranteed once the reborning process has been started.
Replacement parts will be sent only after we receive clear pictures of the flaw. We will replace parts at our discretion and only if possible.
We can not be responsible for:
Overheating a Kit.
Kits with eyes and eye sockets that have been sliced with a sharp instrument.
Kits improperly stored leading to mold issues or the transference of paint, ink or print that the kits may come in contact with.
It is very important to store the kits in a dry place, away from anything with print on it.
Also, it is important to not heat kits stuffed with poly-fil, the poly-fil will expand and will cause the vinyl to split.
Do not ever heat a kit and then cool it rapidly, it will also cause the vinyl to split.
Once you have inspected the kit, we recommend that the parts are stored in a dry place, make sure that you do not set the parts on the outside of the bags as the bags may have print on the outside of them.
We recommend storing the parts in clear bags with no print on them and leave a small opening to let any moisture escape. To further protect the parts, it is wise to wrap them in white, acid free tissue paper.
We also recommend that if you wash the parts and then store them, make sure that the parts are completely dry before storing them. Moisture will collect in the fingers, toes and flanges of the kits.
Vinyl is very susceptible to mold issues if not stored properly, especially if you live in a damp climate. We do not recommend storing the kits or parts in a basement or a moist environment.
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