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Canceled and Returns Policy

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***Canceled Orders***

For Orders that are submitted and paid: If they are canceled before we ship,

we will refund the total less the 6% Processing/Transaction Fees**

**This information can be seen on Paypal Page under Refunds from Credit Card or Paypal Payment.

If we refund a payment for goods or services, for any reason, there are no fees to make the refund, but the fees we originally paid on your transaction as the seller, are no longer returned to us.

****RETURNS****

Please Contact Us first at DollsbySandie@aol.com for authorization number before sending any item back.
  (Otherwise return may not be accepted and credit cannot be issued)

Every product comes with our guarantee. If upon initial inspection, product is damaged, defective or incorrect in any way,
  you may return item within 7 days of receiving the order, for a replacement. Return Shipping will be at our expense.

Please contact us first, for authorization - DollsbySandie@aol.com

If you wish to Return an item for your own reasons, you are responsible for the return shipping cost.
   (shipping, in either direction, is your responsibility).  Please contact us first - dollsbysandie@aol.com

         ***********************************

* Store Credit - will be issued for the Full Amount paid for the returned item(s) only, not the shipping

* Refunds - Returned item(s) will be Refunded less the 6% Original Processing/Transaction Fees charged by PP/CC**

    ** (When you order, PayPal/Credit Card Transaction/Processing Fees are charged, these fees are not returned to us when we issue Refunds)

* All Returned Items must be in original packaging and wrappings

* All original paperwork (COAs) must be returned, if any was sent with that item

* A 15% Restocking Fee will be charged, if the returned item/items do not meet these conditions

* ALL returns must be made within 2 weeks of receiving the order

   

*DO NOT Return anything until you have emailed us at DollsbySandie@aol.com first

Please send any returns to us in postage paid packaging.
We suggest getting delivery confirmation or insurance as we are NOT responsible for return items that do not arrive to us.
                                           Dolls by Sandie
                                     
Sandie Unger

                                       2015 Reading Blvd
                                        West Lawn, PA 19609
Please include the following information with your return item(s) so we can better serve you.

Your Name:

 Order Number:

 Email Address:

Reason for Return:

 If you have any questions, we are here to help you.
Thanks, Sandie

DollsBySandie@aol.com

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Missing Item in Order: If an item you ordered is missing, contact us immediately so we can ship the item out to you. Please note for stock control, we now photograph each order before we ship and we use a double check procedure to avoid mistakes.  However, we are human and they do happen on rare occasions.

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**This is the statement on PayPal under Refunds - If we refund a payment for goods or services, for any reason, there are no fees to make the refund, but the fees we originally paid as the seller are not returned to us. The amount of the refunded payment will be deducted from our PayPal account.

Nancy Rimbey on 11/04/2010 03:01pm
`I just wish I had read this before I ordered such an expensive item. It may be fair but you should write better descriptions of the product so inexperienced doll makers know just what they are getting.
Nancy

Hi Nancy, This Analisa Kit was clearly marked in the description, what was included with it. I am not sure how I could have made it any better. But, I am here and willing to add any info that you think is needed to better know the product.
Thanks Sandie

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